Returns & Exchanges
At D.Franklin, we want to ensure you are completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are in unworn and original condition.
Ship the Items
Print the provided prepaid shipping label, attach it to your package, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing