Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Delivery times vary by location. Domestic shipments typically arrive within 2-4 business days, while international orders can take 5-10 business days depending on the selected shipping method.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact to qualify for a full refund.
Are D.Franklin products covered by a warranty?
Yes, all our footwear and eyewear are covered by a 2-year limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna to make your shopping experience seamless.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link and number so you can follow your package's journey in real-time.
Do you ship worldwide?
Yes, D.Franklin ships to most countries globally. Shipping costs and customs duties are calculated at checkout based on your specific destination.